Returns & Refunds

To request a return, email alex@polyimidetape.com within 30 days of receiving your order. Please do not send an item back until we have provided return instructions.

Eligibility

Returns require proof of purchase. The item must be unused, in the same condition as received, and in its original packaging. Custom or special-order items are not returnable unless defective or sent in error. Sale items and gift cards are not eligible for return. If an item arrives damaged, defective, or incorrect, contact us promptly so we can help.

Restocking and return shipping

A 15% restocking fee applies to a return that is not due to a defective item or our error. The buyer pays return shipping for those returns, and original shipping charges are non-refundable. We will send return instructions after reviewing your request.

Refunds

We will let you know when we have received and inspected the returned item and whether the refund is approved. An approved refund is issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, please email alex@polyimidetape.com.

Orders shipped into the European Union also have the 14-day cancellation or return right described in our full refund policy. Please read that policy for the complete terms. For delivery information, see our Shipping Policy.